Company Overview 

Riverstone Logistics (RLX) is committed to being an honest, reliable, dependable freight forwarding partner. Every day we are focused on fulfilling our Purpose of Delivering Life's Best Memories.

RLX provides final mile deliveries through dedicated and network models for various clients in over 26 states across the United States. We love working with new clients that are looking to enhance their customer experience through final mile deliveries.

Headquartered in Charlotte, North Carolina, RLX currently has over 600 employees and is always looking for new employees that demonstrate leadership capabilities and exceptional communication skills to grow with us at our home office as well as client sites across the United States.

Position Summary  

The Returns Coordinator supports the Assistant Location Manager to ensure the operational efforts of an individual client location under limited supervision. He/she participates in the development and implementation of location policies and procedures. This position ensures the KPIs are met with the proper planning and scheduling of the distribution services. The Returns Coordinator also conducts operational analyses and audits of current procedures to monitor and improve the efficiency of operations and client satisfaction. The Returns Coordinator will spend most of his/her time in the office or warehouse maximizing the performance of the site.  

Essential Duties and Responsibilities 

The essential functions include, but are not limited to the following: 

• Facilitate the daily operations and ensure daily objectives are being met 

• Implement LEAN six sigma throughout the warehouse to strengthen team unity, goals, productivity, and results 

• Following SOPs for the product return and truck check-in process each day 

• Ensuring accuracy with reason codes for each item that is returned to the facility 

• Ensuring timely reporting of returns compliance  

• Ensuring key performance indicators are met 

• Support for activities related to dispatching, routing, and tracking transportation 

• Supporting an environment that fosters open and positive team communication 

• Building a strong rapport with our service providers and clients 

• Communicate daily/shift goal of facility and group(s); device, communicate and implement plans to obtain operational goals; work with and motivate employees to ensure goal achievement; provide progress or constraint updates to management and implement corrective measures as needed 

• Manage logistics services 

• Performing other duties as assigned 

Minimum Qualifications (Knowledge, Skills, and Abilities) 

•  High school diploma or GED 

• Ability to prioritize and organize work, along with strong follow-up, analytical, problem-solving and sound decision-making skills 

• Effectively communicate in both verbal and written forms with customers, employees, peers and management 

• Ability to create and maintain professional relationships within all levels of the organization (peers, workgroups, customers, supervisors)  

• Work self-directed with minimal supervision 

• Work independently and as a member of a team 

• Flexibility to operate, and self-driven to excel, in a fast-paced environment 

• Capability to multi-task and highly organized with excellent time management skills 

• Detail-oriented with excellent follow-up practices 

• Intermediate computer skills 

• Exposure to Lean principles, systems and tools (beginner level)  

• Experience working with contractors 

• Proficient with Microsoft Excel 

Preferred Qualifications (Knowledge, Skills, and Abilities) 

• Bachelor's degree in logistics, supply chain, or related field preferred 

• Previous last-mile experience preferred 

• LEAN implementation experience a plus 

• Experience with managing direct reports 

• Routing and dispatching experience a plus 

This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an “at will” relationship.